dhoi88 Privacy Policy

dhoi88 is a safe and trusted online gaming platform for players in Bangladesh. We believe that keeping your personal information secure is a fundamental right. This privacy policy clearly explains what information we collect, why we collect it, how we store it, and who we share it with.

By using this website, you are considered to have agreed to the terms of this privacy policy. If you disagree with anything, please contact us via live chat.

1.1 Information collected at registration

When you create an account on dhoi88, we collect the following information:

• Full name (as shown on your national ID or passport)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Preferred payment method (bKash, Nagad, or Rocket)
• Password (stored in encrypted form — never as plain text)

1.2 Information collected automatically

When you use our platform, certain technical information is collected automatically, including:

• IP address and device type
• Browser type and operating system
• Session duration and login time
• Game play history and transaction records
• Information collected through cookies and similar tracking technologies

1.3 Payment-related information

For financial transactions we store your mobile banking number (bKash, Nagad, Rocket). All financial information is protected by SSL encryption. We never store your full PIN or password.

2.1 Primary purposes

dhoi88 uses your information for the following purposes:

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Sending bonuses and promotional offers (subject to your consent)
• Providing customer support and resolving issues
• Preventing fraud and ensuring account security
• Meeting legal obligations and complying with regulatory authority requirements

2.2 Responsible gaming support

By monitoring your gaming activity we can identify potentially problematic behaviour and provide support when needed. This information is used solely to ensure player well-being — never for advertising purposes.

3.1 Technical security measures

We use industry-standard security technology to keep your information safe:

• SSL/TLS Encryption: All data exchanged between the website and our servers is encrypted.
• Firewall and Intrusion Prevention: Our servers are protected by advanced firewall systems.
• Two-Factor Authentication: Additional security is available at the time of login.
• Regular Security Audits: Our systems are regularly tested by a specialist team.

3.2 Data retention period

We retain your information while your account is active. After an account is closed, information may be kept for the minimum period required to meet legal and regulatory obligations. Once that period ends, the information is securely deleted or anonymised.

3.3 Your responsibilities

While our security measures are strong, your cooperation is equally important:

• Never share your account password with anyone.
• Change your password regularly.
• If you log in from a public or shared device, log out when the session ends.
• Do not click on links in unfamiliar emails or messages.

4.1 Service partners

We may share limited information with certain trusted third parties who help operate our platform:

• Payment processors: With bKash, Nagad, and Rocket for transaction verification.
• Game software providers: Minimum information required for game operation.
• Data analytics services: To improve platform performance.

Contracts with these partners include strict confidentiality terms. They may use the information only for the specific service purpose.

4.2 Legal obligations

In the following circumstances we may be required to provide information to authorities:

• To comply with a court order or legal directive
• To comply with anti-money laundering (AML) regulations
• In cooperation with an investigation

5.1 What types of cookies we use

dhoi88 uses the following types of cookies:

• Essential cookies: Required for the website to function properly. Used for login sessions and security verification.
• Preference cookies: To remember your language preference and other personalised settings.
• Analytics cookies: To analyse platform usage and improve the experience.

5.2 Managing cookies

You can disable most cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some parts of our platform to not work properly. Contact our live chat for more information about managing cookies.

6.1 Right to view and correct information

You can view and, if necessary, correct the information stored in your account at any time. Keeping accurate information is very important for secure transactions.

6.2 Request to delete information

You can close your account and request that your information be deleted. However, due to legal obligations some information may need to be retained for a specified period.

6.3 Right to opt out of marketing communications

You can stop receiving our promotional emails or messages at any time. Contact our live chat support or send an opt-out request by email.

6.4 How to exercise your rights

To exercise any of the above rights, contact us in the following ways:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

We generally respond to your request within 7 business days.

dhoi88 strictly follows a 21+ age policy. We never knowingly collect information from anyone under the age of 21 or allow them to create an account.

Age verification is mandatory at registration. If a person registers using false information, their account will be cancelled immediately. If we learn that we hold information about a minor, we will delete it without delay.

Your information is stored on secure servers. In some cases our technology partners may be located in different countries. In those cases we ensure that data transfers always take place with appropriate safeguards in place and in compliance with the terms of this privacy policy.

We may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through the platform. The effective date of the updated policy will always be noted at the top of this page.

If you continue to use our platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

10 Privacy complaints or questions

If you have any questions, complaints, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 support available in Bengali — the fastest way to get a response
• Email: [email protected]

Our privacy team takes every concern you raise seriously. We are committed to providing service with transparency and trustworthiness at all times.